![]() After moving mailboxes from Exchange 2013 to 2016, Outlook for Mac 2016 cannot connect to Exchange anymore. In the lower right corner, status changes between 'connecting' and 'not connected' every second. When trying to configure a new mail account, the status indicator stays yellow. I have tried with version 15.23, 15.25, 15.26 and 15.27, but Outlook will not cannot connect to Exchange 2016. The connection point remains the same () for the mail account. Using Microsoft Remote Connectivity Analyzer, accounts with mailbox at 2013 and 2016 connects successfully, but there are differences in the output. The output in EcpUrl-xxx lines are different, but the rest of the output looks the same (except of course X-BEServer and other tags that refers to the actual Exchange server accessed). Tried to completely uninstall Office 2016 and installed the original 15.23 version, same result. If I move a user mailbox back to the Exchange 2013 server again, Outlook can again connect. I have followed this article: That did not have any impact. 1.From Finder, open the Applications folder. 2.Ctrl+click or right-click Microsoft Outlook, and then click Show Package Contents. Open Contents > SharedSupport, and then double-click Outlook Profile Manager. Click the Create a new profile button +, and then type a name for the new profile. The Apple Mail client on Mac OS X Mavericks doesn't come with a separate installation package that you can install individually. However, your Mac does have certain healing capabilities that allows you to reinstall the entire operating system without losing files, folders and applications. ![]() Setup your Exchange 2016 mailbox in new profile to have a try. Confirm if the issue can be resolved. Regards, Winnie Liang Please remember to mark the replies as an answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact. I have tried to create a new profile, but that had noe effect. Still can't connect to Exchange 2016. Regards, Espen Kjellas Hi, Please make sure the Autodiscover service for your Exchange 2016 is configured properly in server side: Make sure the Autodiscover.domain.com is pointed to your Exchange 2016. If there is no issue with autodiscover service, please try to uninstall you Office for Mac 2016 then reinstall it back to have a try: Regards, Winnie Liang Please remember to mark the replies as an answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact. Hi again, I have checked and checked again the Autodiscover service: Using Microsoft Remote Connectivity Analyzer, accounts with mailbox at 2013 and 2016 connects successfully, but there are differences in the output. The output in EcpUrl-xxx lines are different, but the rest of the output looks the same (except of course X-BEServer and other tags that refers to the actual Exchange server accessed). Tried to completely uninstall Office 2016 and installed the original 15.23 version, same result. I have installed Office 2016 onto a new Mac as well, same result. Regards, Espen. How to Backup Outlook Mac is the primary concern of all the Mac users while deciding to go for mail backups to clear off some space in the email accounts. Don’t worry; Mail Backup X is a complete solution for efficient mail backups and of extensive amounts. This email backup software has ample of advanced features that make it most creative utility in the market for. The software offers you to make mirror replicas of original backups so that you won’t suffer when you lost original contents. Moreover, it saves your HDD storage by compressing your files up to 300%. Apple Footer • This site contains user submitted content, comments and opinions and is for informational purposes only. 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